Terms of service
TERMS & CONDITIONS
GENERAL
By registering and accepting Perfume Source Terms and Conditions, you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour, we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.
If you wish to contact us, please either email info@perfumesource.co.uk or call us on (+44) 0333 444 0559. Our core Customer Services Team are available Monday to Friday 9 am to 5 pm GMT (except English Bank Holidays.) Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.
Any complaints should be made in writing either by post to: Perfume Source Limited, Madisson House, Suite 126, 226 High Street, Croydon, Surrey CR9 1DF, United Kingdom or by email to info@fragrancedirect.co.uk. Where possible we try to acknowledge complaints immediately, but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.
Company Information
This Website is operated by Perfume Source Limited; we are registered in England and Wales under company number 08788039 with our registered office listed as Madisson House, Suite 126, 226 High Street, Croydon, Surrey CR9 1DF
Offers and Promotions
Only one promotional code can be used per order, and any promotions or offers cannot be added after the order has been placed. Please see individual offers for further details. Please note that not some promotions are country-specific and not available in all territories.
Flash Sale – Save 10% when you spend £50+ using code FLASHTEN at checkout. Discounts can only be used on selected products, and exclusions apply*. Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed.
*Products found in the below promotions are not included in the Stretch & Save Sale promotion.
• All products in Clearance
• Select Sale
Stretch & Save – Save £10 when you spend £75 using code SAVE10 at checkout. Discounts can only be used on selected products, exclusions apply*. Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed.
*Products found in the below promotions are not included in the Stretch & Save Sale promotion.
• All products in Clearance
• Select Sale
Brand Sale – 10% off selected brands when you use code EXTRA10 at checkout. Discounts can only be used on selected products, and exclusions apply*. Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed.
*Products found in the below promotions are not included in the Brand Sale promotion.
• All products in Clearance
• Select Sale
Save £5 when you spend £50 using code SAVE5 at checkout. Discounts can only be used on selected products, exclusions apply*. Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed.
*Products found in the below promotions are not included in the Stretch & Save Sale promotion.
• All products in Clearance
• Select Sale
Free Gifts
Free gifts are only available during specific promotional periods, whilst stocks last. Cannot be redeemed for a cash alternative and no free gift is exchangeable or refundable. Unless stated, customers cannot choose the free gift they will receive. All free gifts are subject to availability and non-transferable. Free gift will be dispatched with the relevant items from your qualifying order. By taking advantage of this offer you are accepting the above terms and conditions.
Competitions
Competitions held on our social channels or on our Website are subject to these terms and conditions. Only entries from the countries listed on our delivery page are valid, if the prize is fragrance this is reduced to countries listed in Standard or Express. Not Airmail Only countries. The prize winner will receive the photographed item or listed prize. The winner will be notified by email or directly by their social media handles. Competitions are in no way sponsored, endorsed or associated with Facebook, Twitter or Instagram. The winner must respond within a month of being announced, and if they do not respond within this period, they will be unable to claim the prize.
Engraving
Currently unavailable.
ORDERS, PAYMENT & DELIVERY
For full delivery details, please visit our Delivery Page
For our full Returns Policy, please visit our Returns Policy Page
Fragrance Direct only sells 100% genuine products. We do not sell any fakes or copies.
During Stock Take there may be a slight delay in order processing, but orders will still be delivered within advertised delivery times.
Images are for illustration purposes only and may differ from the actual product received. Colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.
All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so, please recheck your order before submitting payment.
Please note that some of the manufacturers are actively trying to cut down on plastic products and are no longer using cellophane wrapping or plastic wrapping on goods. This is to make goods more environmentally friendly and therefore not all our goods will arrive cellophane wrapped.
All prices listed in GBP (£) include VAT. Payments can also be made in other currencies but will be converted from GBP (£) to your local currency.
Perfume Source does not operate a price-matching policy.
The price of a product shall be as stated on the Website at the time you place your order except in the case of an obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event, we will either contact you to confirm your order at the correct price or cancel your order and ensure all funds are returned.
We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, American Express Delta, PayPal and Amazon Pay. Perfume Source will not be liable for charges or payment processing fees, should they apply, associated with your chosen method of payment.
We also accept orders by telephone via our customer service team. Please note that orders made in this manner can only be done so in GBP (Great British Pound).
Perfume Source accepts postal orders. To action a Postal Order, please send details plus the full order amount, including postage to Perfume Source Limited, Madisson House, Suite 126, 226 High Street, Croydon, Surrey CR9 1DF. Please ensure you include the delivery address and contact details.
Please Notify Perfume Source by email or phone if you do not receive your order after 14 days within the UK, after 30 days outside of the UK. Perfume Source will complete an investigation with the relevant courier to trace your order, this may require additional information which Customer Services will request. If we are unable to trace your order we may offer a replacement, to the Billing Address only, or Store Credit if a replacement is not suitable or available. No compensation will be granted in the rare event of a non-delivery.
Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. Perfume Source reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.
In some circumstances, initial postage/delivery prices quoted at the time of order may not be sufficient to cover actual postage/delivery costs. Should this be the case, Perfume Source reserves the right to request payment of the price difference in the postage/delivery costs prior to fulfilling and dispatching the order.
Perfume Source reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.
Perfume Source reserves the right to withdraw, restrict the use of promotional codes, and restrict the use of promotional codes in conjunction with one another.
Once an order has been placed, Perfume Source are not able to guarantee that changes to an order can be made prior to the order being dispatched.
If Perfume Source is unable to fulfil part or all your order due to stock becoming unavailable, we will refund your payment for items we are unable to supply. Perfume Source will not be obliged to offer any additional compensation in any form for disappointment suffered.
Due to restrictions on shipping certain products to destinations off the mainland United Kingdom, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, Perfume Source will contact you to advise prior to the dispatch of the order.
Refunds will be processed via the original payment method unless otherwise agreed by management.
Perfume Source reserves the right to leave blank any gift cards which are deemed to contain offensive or inappropriate language.
SECURITY
Perfume Source website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All card payments are processed using Shopify secure electronic payment solutions. In accordance with GDPR, we may pass your personal data to third parties who are authorised data processors or service providers (i.e. Shopify, PayPal, Amazon Pay, Royal Mail, Hermes & DPD). Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.
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