Delivery Information

UK DELIVERY

Delivery within the UK

STANDARD UK DELIVERY -  FREE ON ALL ORDERS OVER £50.00 (6- 8 WORKING DAYS FROM DISPATCH)

Standard Tracked Delivery (6-8 working days from dispatch) - £7.99 per order

Delivery is expected in 6-8 working days from the date of dispatch. Your order will be delivered by Royal Mail, Hermes or DPD and your tracking number is available in the My Account section on the website and will also send to you via email and SMS. If your parcel is undelivered a card will be left for you with suggested delivery options. Standard Delivery is available for UK addresses only.

Next Day Delivery - £10.99 per order

UNFORTUNATELY, THIS SERVICE IS TEMPORARILY UNAVAILABLE

All orders are tracked, insured and have a guaranteed delivery day. Your order will be delivered the following working day by Royal Mail, Hermes or DPD. NOTE: Orders must be received by 1pm Monday - Thursday to ensure next day delivery.

Unfortunately, this service cannot be guaranteed at any other time. If you request next day delivery Friday - Sunday, on an English Bank Holiday or after 1pm it will be dispatched by next day delivery the next available working day.

You must be available at the delivery address to sign for your parcel, if you are not available to receive your parcel, a card will be left for you with suggested delivery options. Standard Delivery is available for UK addresses only. Standard and Next Day Deliveries are available for UK addresses only.

Please note that some products will not be available for next day delivery and those are stated on the individual product page. You may not be able to receive these items on the next working day even if you choose the next day delivery service. However, you will receive the items on the next working day upon despatch.

 

International Delivery

International Delivery Guide (5-30 working days from dispatch) Delivery prices and times varies by destination.

The United Kingdom Civil Aviation Authority (CAA) introduced strict regulations which affect the shipping of some products we sell on our website therefore; we are unable to send all goods via Airmail and this may result in longer delivery times. Products dispatched by Airmail are charged at a flat rate of £18.99 per order. For goods that we are unable to send via Airmail, these goods will be sent via land and some Country restrictions may apply. Please note that as a result of these constraints, not all products are available for delivery to all destinations and notification of this will be made during the checkout and payment process. Please note that these changes may also affect BFPO addresses. 

For delivery to Europe (including The Republic of Ireland), restricted products must be delivered by land and the expected delivery time for mainland Europe is 14-30 working days. As we are also restricted by box size, larger orders may be sent in multiple boxes and therefore you may incur additional shipping charges. However, we will contact you prior to your order being dispatched to confirm whether this is the case. We would like to thank you for your understanding and continued custom.

For the delivery of restricted items via land, we dispatch to the following European countries at the following cost per order:

Albania   £16.99

Armenia   £13.99

Austria    £13.99

Belgium    £13.99

Bulgaria   £14.99

Croatia   £14.99

Czech Republic   £14.99

Denmark   £14.99

Estonia   £14.99

Finland   £14.99

France   £13.99

Germany   £13.99

Hungary   £14.99

Ireland   £14.99

Italy   £13.99

Latvia   £16.99

Liechtenstein   £16.99

Lithuania   £16.99

Luxembourg   £16.99

Monaco   £16.99

Netherlands   £14.99

Norway   £16.99

Poland   £16.99

Portugal   £14.99

Romania   £16.99

Slovakia   £16.99

Slovenia   £16.99

Spain   £14.99

Sweden   £16.99

Switzerland   £16.99

Additional Countries 

We also delivers non restricted items to the following countries via Airmail at a flat rate of £18.99

Albania

Andorra

Australia

Belarus

Bosnia and Herzegovina

Canada

Georgia

Greece

Malta

Moldova

New Zealand (Aotearo)

 

NEXT DAY DELIVERY
UNFORTUNATELY, THIS SERVICE IS TEMPORARILY UNAVAILABLE

 

You need to order before 1pm (Mon-Fri) for guaranteed next working day (Mon-Fri) delivery. We cannot guarantee delivery on Saturdays.

Please note that some products will not be available for next day delivery and those are stated on the individual product page. You may not be able to receive these items on the next working day even if you choose the next day delivery service. However, you will receive the items on the next working day upon despatch.

 

Why is the order delayed/lost?

Always make sure you provide the correct delivery address. Orders with Royal Mail Special Delivery (Next Day), Hermes and DPD always arrive on time. In experience however, there are very rare situation that it delays. We are not responsible for orders that have been delayed by the carrier over which we have no control. Please place your order earlier to avoid delay.

If after 15 working days (25 working days for overseas parcels) of despatch you still have not received the item, please contact us and we will either send the replacement or refund you.

Different Delivery and Billing address?

It is highly recommended that your delivery address is the same as your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.

 

WHICH COURIER COMPANY DO YOU USE?

We use Royal Mail, DPD, Hermes, DHL and UPS for deliveries within the UK, Europe and Rest of World.

 

CAN SOMEONE ELSE SIGN FOR MY DELIVERY?

Yes, anyone at the specified delivery address can sign for the goods.

 

DO I HAVE TO PAY IMPORT CHARGES?

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

DO YOU DELIVER TO MY COUNTRY

We deliver to the following countries listed below:

For the delivery of restricted items via land, we dispatch to the following European countries at the following cost per order:

Albania   £16.99

Armenia   £13.99

Austria    £13.99

Belgium    £13.99

Bulgaria   £14.99

Croatia   £14.99

Czech Republic   £14.99

Denmark   £14.99

Estonia   £14.99

Finland   £14.99

France   £13.99

Germany   £13.99

Hungary   £14.99

Ireland   £14.99

Italy   £13.99

Latvia   £16.99

Liechtenstein   £16.99

Lithuania   £16.99

Luxembourg   £16.99

Monaco   £16.99

Netherlands   £14.99

Norway   £16.99

Poland   £16.99

Portugal   £14.99

Romania   £16.99

Slovakia   £16.99

Slovenia   £16.99

Spain   £14.99

Sweden   £16.99

Switzerland   £16.99

Additional Countries 

We also delivers non restricted items to the following countries via Airmail at a flat rate of £18.99

Albania

Andorra

Australia

Belarus

Bosnia and Herzegovina

Canada

Georgia

Greece

Malta

Moldova

New Zealand (Aotearo)

 

DIFFERENT DELIVERY AND BILLING ADDRESS?

It is highly recommended that your delivery address is the same as your billing address. Delivery will be subjected to fraud risk assessment and the order could be sent to your billing address if the risk of fraud is anticipated high.

 

CHOOSING A SHIPPING METHOD

You can simply choose the options available during check-out. The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please tell us any of your postage enquiries by adding your own message in the message window while you proceed with your order.

 

WHY HAVE THE ORDER DELAYED/LOST?

You need to order before 1pm (Mon-Fri) for guaranteed next working day (Mon-Fri) delivery. We cannot guarantee delivery on Saturdays.

Always make sure you provide the correct delivery address. Orders with Royal Mail Special Delivery (Next Day), Hermes and DPD always arrive on time. In experience however there are very rare situations in which the order is delayed. We are not responsible for orders that have been delayed by the carrier over which we have no control. Please place your order earlier to avoid delay.

If after 25 working days of despatch you still have not received the item please Contact Us and we will track the item and send the replacement or refund you if lost.

 

ORDER TRACKING

If you are registered with us you can always track your order status by logging into your Perfumesource.co.uk account. The order tracking number is sent to you via email and SMS when the order has been despatched. You can also track the package via Royal Mail, Hermes and DPD.

  

SOME PRODUCTS ARE NOT AVAILABLE FOR NEXT DAY DELIVERY

Please note that some products will not be available for next day delivery and those are stated on the individual product page. You may not be able to receive these items on the next working day even if you choose the next day delivery service. However, you will receive the items on the next working day upon despatch.